Frequently Asked Questions
Everything you need to know about your HAYA gear and orders.
What is the typical shipping time for HAYA orders?
We process orders within 24 hours. Standard shipping typically takes 3-5 business days, while express options are available at checkout for faster delivery.
How do I ensure I choose the right size for my athletic wear?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our charts, as high-performance compression gear may fit tighter than standard apparel.
What is your return policy for sports equipment and apparel?
We offer a 30-day return policy on all unworn items with tags attached. For hygiene reasons, certain items like water bottles and base layers must be in their original sealed packaging.
Does HAYA gear come with a quality warranty?
Yes, all HAYA products are covered by a 6-month manufacturer warranty against defects in materials or workmanship under normal athletic use.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
How should I care for my high-performance fabrics?
To maintain the technical properties of your gear, we recommend machine washing in cold water with like colors and air drying. Avoid using fabric softeners or bleach.